Simona Kijonková, CEO & Founder of Packeta Group

Packeta Group, owner of the Czech technology and logistics company Zásilkovna, as well as Packeta Romania, recorded a turnover of 294 million euros in 2023, up 18.3% on the previous year.

The number of transported parcels across all entities reached almost 106 million which, compared to 2022, is an increase of 17.9%.

At the end of 2023, Packeta had more than 15,000 company pick-up points across 4 countries, including 6,200 self-service Z-BOXes, and over 137,000 partner pick-up points in Europe.

In 2023, Packeta invested significantly in optimizing its depot network which included closing outdated locations, opening new modernized ones, and automating and upgrading existing depots to improve the quality of delivery.

Packeta currently delivers for more than 49,000 online shops and the Packeta mobile app has already been downloaded by over 8 million users.

“This year, despite the overall decline in the e-commerce market and dumping acts done by competitors, Packeta grew significantly and increased not only its market position and turnover but also its profitability significantly. The year 2023 was again a very challenging one for Czech e-commerce and ended with a 6% year-on-year decline locally. However, Packeta managed to increase its market position through cooperation with existing clients and the acquisition of new ones despite the price war from competitors. Last year—2023—the number of transported parcels exceeded 100 million for the first time in the company’s history. At the same time, we invested in product and quality improvement, customer satisfaction, depot network optimization, robotization, and process automation. We achieved higher profitability despite a full-year increase in cost inputs, not only due to the growth of sales and market share but primarily by continuously improving efficiency, labor productivity, and seeking savings through process improvements. Our mobile app, which has been one of the most popular and downloaded apps in Czechia for a long period of time, was already downloaded by 8 million users. I consider 2023 to be one of the most successful years in our history, and I would like to thank all of our 2 000+ employees across seven entities,” comments Simona Kijonková, CEO & Founder of Packeta Group.

At the beginning of last year, Packeta expanded and opened its seventh entity, Packeta Adriatic, which is based in Slovenia. In February, the company launched a new service of shipping via Z-BOXes across all customers.

Last May, Packeta opened its largest depot yet in Moravia— Holubice near Brno. This depot has a total area of nearly 12,000 sqm and can process up to 120,000 parcels daily. Packeta also increased the weight limit for parcels from 10 kg to 15 kg.

“I expect this year to be challenging to predict, but Packeta’s trajectory is clear: to continue to strengthen our position not only in the Czech Republic but across the foreign markets where we operate as well; to expand quickly and to bring our customers great services and products that make their lives easier,” adds Simona Kijonková.

The Packeta Group was founded in 2010 by entrepreneur Simona Kijonková under the name of Zásilkovna as a Czech franchise logistics and technology project. Since then, the company has developed into one of the most successful companies in the Czech Republic providing comprehensive logistics-technology services for online shops.

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